Procedures for Addressing Concerns

International Studies Charter High School, Inc.  
Procedures for Addressing Concerns

Positive relations between the School and its parents and families are a primary concern. For that reason, every effort will be made to handle disputes in the most positive way possible.  The following steps have been outlined in order to facilitate resolution of such issues:

Step 1
Make an appointment to clarify issue with your student¹s teacher.

Step 2
Make appointment to clarify issue with the school administrator.

Step 3
Discuss concerns with Parent Involvement Representative (see below list for name and contact information).  

Step 4
If the person named is not able to assist with dispute resolution or you have already discussed your concerns with them, please contact Academica.
Phone - 305-669-2906
Email - parentsupport@academica.org

Step 5
State concerns at a scheduled Governing Board meeting.  All complaints should be provided to the Board in writing (assistance available upon request) via Kelly Mallon / Board Liaison (contact information below) at least 3 days prior to a regular scheduled meeting.
Kelly Mallon - Board Liaison
Email:  kmallon@academica.org


Parent Involvement Representatives
Each charter school’s governing board must appoint a representative to facilitate parental involvement, provide access to information, assist parents and others with questions and concerns, and resolve disputes. The representative must reside in the school district in which the charter school is located and may be a governing board member, a charter school employee, or an individual contracted to represent the governing board. If the governing board oversees multiple charter schools in the same school district, the governing board must appoint a separate representative for each charter school in the district.            
           
Miami-Dade County
International Studies Charter Middle School – Alina Lopez (alopez@ischs.net)
International Studies Charter High School – Ofelia Alvarez (oalvarez@academica.org)
International Studies Virtual Academy – Noelle Iglesias (niglesias@virtualcharteracademy.org)

Broward County
International Studies Academy Middle School – Jennifer Jaynes (jjaynes@isabroward.net)
International Studies Academy High School – Marla Devitt (mdevitt@academica.org)